Jinhexing Improves Global After-sales System to Stabilize Overseas Cooperation Channels

With steady growth of overseas orders, Jinhexing, the brand under Hebei Hengsheng Jinhe Motorcycle Co., Ltd., keeps upgrading its global after-sales supporting system. Three core measures including zoned spare parts reserve, technical training for overseas agents and remote maintenance guidance solve maintenance pain points of global clients, consolidate long-term foreign trade cooperation in Southeast Asia, South America and West Africa, and build differentiated export competitive advantages.

Jinhexing tricycles are exported to more than 30 countries including Thailand, Uruguay, Togo, Morocco and Cambodia. Great differences exist in local climates and road conditions, such as high temperature and humidity, bumpy mountain roads and frequent heavy-load operation, which raise strict requirements for spare parts supply and maintenance technology. Many overseas agents previously reported insufficient local spare parts and untrained maintenance staff, restricting terminal sales and repeat purchases. To tackle this universal industrial problem, the company’s foreign trade and technical departments jointly launched a complete overseas after-sales support plan.

First, batch spare parts are shipped together with vehicles under a classified supply mechanism. Three core market zones (South America, West Africa, Southeast Asia) are set up for spare parts distribution. A full set of wearing parts including tires, shock absorbers, engine components, lamps and frame fasteners are delivered with every container of finished vehicles. Exclusive discounts on quarterly spare parts containers are offered to exclusive agents with stable purchase volume, supporting clients to build local mini spare parts warehouses for fast maintenance and shorter vehicle downtime.

Second, regular technical empowerment training is provided for overseas agents. Bilingual online technical courses are held monthly for maintenance supervisors from global partners, covering vehicle disassembly, fault diagnosis, engine maintenance and chassis anti-rust care. For key large-volume partners, senior domestic engineers are dispatched overseas for offline hands-on training to solve common failures caused by tropical heat and heavy load on mountain roads. The technical team has previously delivered on-site training in Togo and Thailand, teaching over one hundred local maintenance technicians and greatly lifting regional service capacity.

Third, a 7×12-hour multi-lingual remote after-sales service channel is established. A team of Chinese, English and Spanish speaking specialists responds to client inquiries about vehicle faults, spare parts matching and customized modification in real time. A vehicle failure database archives solutions of common issues sorted by country and model for all agents. For complicated malfunctions, technicians guide disassembly and repair via video call to settle simple problems without long-distance spare parts delivery delays.

Driven by comprehensive after-sales support, the repeat purchase rate of Jinhexing overseas clients keeps rising. Cooperative agents in Uruguay, Thailand and Togo all stated that sufficient spare parts and professional training greatly cut terminal operation costs and improve end-user reputation, leading to steady sales growth. Many agents expand their distribution territory and apply for distribution rights covering neighboring countries.

In the next stage, the company plans to build overseas front spare parts warehouses in Bangkok, Thailand and Montevideo, Uruguay to shorten spare parts logistics lead time. Multi-lingual technical training manuals in Thai, Spanish and French will be updated to upgrade global service capacity. Supported by dual core strengths of high-quality vehicles and full-cycle after-sales service, Jinhexing will further explore the global tricycle foreign trade market and help all overseas partners achieve sustainable profits.